Privacy Policy

Who is responsible

Kindred Form Ltd., 78 Arundel Street, Sheffield, S1 2NS, United Kingdom. Direct all privacy questions to [email protected].

Legal framework

We handle personal records under UK GDPR and the Data Protection Act 2018 along with applicable statutes across United Kingdom. In the event of any conflict between this text and statutory provisions, the law takes precedence.

What we collect

When placing an order, we ask only for details needed to pack and post your parcel: your name, postal address, email, telephone number, and basket items. We do not gather or hold debit or credit card numbers here. When browsing our pages, technical logs such as IP address, browser type, and visited links are stored via the cookies detailed below.

• Customer contact and shipping details including legal name, postal address, email, and contact telephone number.
• Transaction and order history records, selected settlement method, invoice numbers, and delivery preferences.
• Technical telemetry including IP address, device operating system, browser type, and standard server log metrics.
• Customer care correspondence, delivery inquiries, and return authorization records.

Why we use it

• To prepare, package, and deliver your purchases and process returns.
• To reply to enquiries and keep you informed on parcel progress.
• To maintain a safe browsing environment and evaluate shop traffic.
• To share occasional workshop news and offers if you opted in, with an unsubscribe link in each note.

Cookies and browser data

Our website saves tiny data files in your browser. Essential cookies are required to hold items in your basket and complete checkout, so they cannot be disabled. Analytical cookies show us general traffic trends across our catalogue. Promotional cookies are placed only with your explicit permission via our cookie prompt. You can change your preferences at any point via the prompt or within your browser settings; our Cookie Policy contains full details.

Parties who receive your information

Our delivery drivers receive your shipping address. Payment processing services handle the information required to clear your bill. Hosting platforms and web metrics providers process technical data strictly under binding agreements. We never sell your personal details to outside parties.

Kindred Form Ltd operates strictly within the United Kingdom and does not sell or share consumer personal information for commercial monetary consideration. While the California Consumer Privacy Act (CCPA/CPRA) applies exclusively to California residents in the United States and is not legally applicable to our UK domestic trade, our operational standards strictly observe equivalent non-disclosure guarantees under UK data protection legislation.

Retention periods

Purchase records remain on file for the duration required by statutory bookkeeping rules, after which they are erased. Account information is retained until you decide to close it. General analytics records are stored for 14 months.

Your rights

In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom residents possess enforceable legal rights regarding personal data. These include the right to access stored records, rectify inaccurate details, request data erasure, restrict processing, object to specific communications, and obtain data portability. Requests can be submitted directly to our Data Protection Officer at [email protected].

Security

Kindred Form Ltd does not collect, process, or store credit or debit card data on our servers. Transactions are settled solely through Direct Bank Transfer prior to dispatch or Cash on Delivery paid directly to the logistics carrier upon parcel handover without additional handling surcharges.

Questions about this policy

Send a line to [email protected] or ring +44 114 963 2756 between Mon-Fri 08:15-15:45, Sat 09:15-14:00. We answer every enquiry within one working day.

Merchant

Kindred Form Ltd.

Registered address

78 Arundel Street, Sheffield, S1 2NS, United Kingdom

Email

[email protected]

Phone

+44 114 963 2756

Working hours

Mon-Fri 08:15-15:45, Sat 09:15-14:00

Registration

Company No. 16597746