Frequently Asked Questions
Read straightforward answers on orders, post times, product care, and return terms.
how to choose personal massage tools
Select non-porous materials like platinum silicone or tempered glass if you value hygiene and ease of cleaning. Consider whether you prefer a flexible silicone contour for yielding touch or firm glass for deeper muscular soothing. Our Sheffield team is available via email if you need guidance on specific shapes.
what is platinum cured silicone made of
Platinum cured silicone is a synthetic elastomer vulcanised using a platinum catalyst rather than harsh peroxides. This process leaves zero chemical by-products, rendering the surface completely inert, hypoallergenic, and non-porous. It resists hot water and gentle cleansing soaps without degrading.
how to clean personal care implements
Rinse thoroughly with mild unscented soap and warm water immediately after each use. Avoid abrasive sponges, alcohol wipes, or petroleum-based solvents that could cloud glass or degrade silicone. Pat dry with a clean lint-free cloth and store in a ventilated drawer.
how to place an order and pay
Add your chosen items to the basket and proceed directly to checkout. We accept payment via direct bank transfer or cash on delivery handed to the courier at your door. We do not process card payments on this website.
when does my order dispatch
Orders placed before 14:30 on business days are prepared and handed to the postal courier on the same afternoon. You will receive tracking details to monitor your delivery progress once the parcel is scanned into the network. Parcels arrive in plain unbranded cardboard packaging.
how do returns work for personal items
You can return unused products within 30 days of delivery provided they remain in their original packaging. For hygiene reasons, items with broken hygiene seals cannot be returned unless they arrive faulty. The customer pays return shipping unless the item delivered was incorrect or damaged.
Still have questions?
Our Arundel Street team answers within one business day.